Refund policy
Return, Exchange & Refund Policy
At COTLAND FASHION, every product is made with care, time, and skilled craftsmanship. Since our garments involve labour-intensive work, fabric handling, finishing, packing, and quality checks, we do not offer cash refunds except in limited cases mentioned below.
We want your shopping experience to feel fair, clear, and supportive. That is why, for approved returns, exchanges, or cancellations, we offer Store Credit that you can use for your next purchase.
Refund Policy
We do not issue refunds to the original payment method, except in the following cases:
- Product defect verified by our team
- Wrong product sent by us
- Shipping error
- Non-delivery of the order
In most approved cases, we will provide either:
- A replacement
- An exchange
- Store Credit
Refund to the original payment method is not applicable for regular returns, size issues, change of mind, dislike of product after delivery, or delayed exchange requests.
Store Credit
Store Credit is a digital credit issued to your email ID. You can use it for your next purchase on:
https://myaccount.cotlandfashions.com
Store Credit terms:
- Valid for 180 days from the date of issue
- Can be used in one single order only
- Non-transferable
- Non-refundable once issued
To use Store Credit:
- Log in with your registered email ID.
- Add products to your cart.
- Your available credit will be applied at checkout.
If your email was not shared during purchase, please contact us and we will help update it.
Exchange Policy
You may request an exchange within 48 hours of delivery.
To be eligible for exchange:
- Product must be unused, unwashed, and undamaged
- Original tags and packaging must be intact
- Product must not be on sale or discounted
- Product must not be customized, altered, or made to order
To request an exchange, contact us at:
Email: sales@cotlandfashions.com
Order Dashboard: https://myaccount.cotlandfashions.com
Exchange Charges
Exchange charges help cover reverse pickup, handling, and reshipping.
- ₹200 for the first style exchanged
- ₹100 for each additional style
You may also send the parcel to us yourself at your own cost. In that case, only the reshipping charge will apply.
Return address:
COTLAND FASHION PRIVATE LIMITED
A-24 RIICO Industrial Area, Sitapura Phase III,
Jaipur – 302022, Rajasthan
WhatsApp Only: +91 9494 000 000
Please include your Web Order Number and Full Name inside the parcel. Use a trackable courier service only. COTLAND FASHION will not be responsible if a self-shipped parcel is lost in transit.
Items Not Eligible for Exchange or Store Credit
The following items cannot be exchanged or returned for Store Credit:
- Sale or discounted products
- Custom-made or altered garments
- Used, worn, washed, or damaged products
- Products without original tags or packaging
- Requests raised after 48 hours of delivery
Defective or Wrong Product Received
If you receive a defective product or the wrong item, we are truly sorry. Please contact us within 48 hours of delivery so we can help resolve it quickly.
Please share:
- Clear photos of the defect or wrong item
- Full parcel photo with shipping label visible
- Unboxing video, if available
Once verified, we may offer:
- Free replacement
- Store Credit
- Free reverse pickup, where serviceable
If the issue cannot be verified through photos or video, we may request the product back for a quality check. If the defect is confirmed, we will issue a replacement or Store Credit. If no defect is found, the product will be returned to you and shipping charges may apply.
Delivery & Unboxing Guidelines
To help us resolve any claim smoothly:
- Do not accept tampered parcels
- Take photos before opening the parcel
- Record a full unboxing video, especially for high-value orders
Claims without proper proof may be difficult to approve.
Cancellation Policy
Orders can be cancelled within 12 hours of placing the order, only if they have not been shipped.
Once an order has been shipped, cancellation is not possible.
For approved cancellations, Store Credit will be issued.
Why We Do Not Offer Regular Cash Refunds
Every COTLAND product is created through a detailed and labour-intensive process. From fabric selection to stitching, finishing, quality checks, packing, and dispatch, each order uses time, skill, and resources.
To respect the effort of our artisans and maintain fair pricing for handcrafted cotton clothing, we do not offer regular cash refunds. Instead, Store Credit allows you to shop again at your convenience while ensuring your money remains safe with you.
Need Help?
We are here to assist you.
Email: sales@cotlandfashions.com
Support Hours: Monday to Friday, 11:00 AM – 7:00 PM
Support Available Via: Email and Chat only
By shopping with COTLAND FASHION, you agree to this Return, Exchange & Refund Policy.
Thank you for supporting handcrafted cotton clothing and our Jaipur-based label.
Your Style, Our Heritage – COTLAND FASHION