Privacy policy

Last updated: August 8, 2026

This Privacy Policy explains how COTLAND FASHION collects, uses, stores, and shares your personal information when you visit our website, place an order, create an account, contact us, or use any of our services.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.


1. Who We Are

This website is operated by COTLAND FASHION. In this Privacy Policy, “COTLAND FASHION”, “we”, “us”, and “our” refer to our brand, website, store, and services.

Our website:
https://www.cotlandfashions.com


2. Information We Collect

We collect only the information needed to process orders, provide support, improve our services, and protect our business and customers.

This may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Payment confirmation details
  • Account login details
  • Customer support messages
  • Device, browser, IP address, and website usage information
  • Marketing preferences

We may also collect information through cookies, pixels, analytics tools, payment gateways, shipping partners, and platforms such as Shopify.


3. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm payments
  • Arrange shipping and delivery
  • Manage returns, exchanges, cancellations, and store credit
  • Create and manage your account
  • Provide customer support
  • Send order updates and service messages
  • Improve our website, products, and customer experience
  • Prevent fraud, misuse, chargebacks, and unauthorized activity
  • Protect COTLAND FASHION’s legal rights
  • Send marketing messages, offers, and updates where permitted
  • Comply with legal, tax, accounting, and regulatory requirements

We may refuse, cancel, hold, or investigate orders if we detect suspicious activity, incorrect information, payment risk, abuse of policies, or misuse of our services.


4. Payments

We do not directly store your full card, UPI, net banking, or payment account details. Payments are processed through secure third-party payment providers.

These payment providers may collect and process your payment information according to their own privacy policies and security standards.


5. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep the website working properly
  • Remember your preferences
  • Understand website traffic and performance
  • Improve your shopping experience
  • Show relevant ads or offers

You can disable cookies in your browser settings, but some parts of the website may not work properly if cookies are blocked.

For Shopify-related cookies, you may also refer to Shopify’s cookie information:
https://www.shopify.com/legal/cookies


6. Sharing Your Information

We may share your information only when required to operate our business, provide services, or protect our rights.

We may share information with:

  • Website and e-commerce platforms
  • Payment gateways
  • Shipping and courier partners
  • Customer support tools
  • Marketing and advertising partners
  • Analytics and technology service providers
  • Professional advisors, auditors, or legal consultants
  • Government, law enforcement, or regulatory authorities when legally required
  • Our affiliates, business partners, or successors in case of restructuring, merger, sale, or transfer of business

We do not sell your personal information in the ordinary course of business.


7. Marketing Communication

We may send you promotional emails, SMS, WhatsApp messages, or other updates about products, offers, launches, and services.

You can opt out of promotional communication at any time. However, we may still send important service messages related to your orders, account, payments, delivery, returns, exchanges, or policy updates.


8. Customer Responsibilities

You are responsible for providing accurate and complete information while placing an order or creating an account.

COTLAND FASHION will not be responsible for delays, failed deliveries, wrong delivery, loss, or support issues caused by incorrect details provided by the customer, including incorrect phone number, email address, address, PIN code, or payment information.

You are also responsible for keeping your account login details confidential.


9. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system is completely secure. By using our website, you understand that data transmission over the internet carries certain risks.

Please do not share sensitive personal or financial information through unsecured channels.


10. Data Retention

We may keep your information for as long as required to:

  • Complete orders and provide services
  • Maintain your account
  • Resolve disputes
  • Prevent fraud or misuse
  • Comply with legal, tax, accounting, and business obligations
  • Protect COTLAND FASHION’s rights and records

When information is no longer needed, we may delete, anonymize, or securely store it as permitted by law.


11. Third-Party Links

Our website may contain links to third-party websites, payment pages, social media platforms, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. Please review their privacy policies before sharing information with them.


12. Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from children.

If you believe a child has shared personal information with us, please contact us and we will take appropriate steps.


13. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, where legally possible
  • Withdraw consent for certain uses
  • Opt out of marketing communication
  • Raise a complaint about how your information is handled

Some requests may be denied or limited where we need to retain information for legal, tax, fraud prevention, dispute resolution, order processing, or legitimate business reasons.

To make a request, contact us at:
sales@cotlandfashions.com

We may ask you to verify your identity before processing your request.


14. International Processing

Some of our service providers, platforms, or technology partners may process or store information outside India.

By using our website and services, you understand that your information may be transferred, stored, or processed in other countries where our partners or service providers operate, subject to applicable law.


15. Protection of COTLAND FASHION’s Rights

We may use, retain, and disclose information where necessary to protect COTLAND FASHION, our customers, our website, and our business from:

  • Fraudulent orders
  • Payment disputes or chargebacks
  • Policy abuse
  • False claims
  • Unauthorized access
  • Misuse of our website or services
  • Legal claims or regulatory issues
  • Security threats

We reserve the right to take appropriate action, including cancelling orders, limiting account access, refusing service, preserving records, or sharing information with authorities where required or permitted by law.


16. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.


17. Contact Us

For questions, requests, or complaints about this Privacy Policy, please contact us:

COTLAND FASHION
A-24 RIICO INDUSTRIAL AREA, SITAPURA PHASE III, JAIPUR, RAJASTHAN– 302022, INDIA

Email: sales@cotlandfashions.com

 

 

Google Ads API and Advertising Data

COTLAND FASHION operates an internal advertising management tool for our own Google Ads account.

Data accessed

When authorised, the tool may access Google Ads account and campaign data, including campaign, ad group, keyword, product-promotion, performance and reporting information.

Purpose and use

This information is used only for internal reporting, campaign analysis, budget and performance monitoring, and campaign-management purposes for COTLAND FASHION.

Credential storage and sharing

OAuth credentials are stored locally in secure, access-controlled storage used by authorised COTLAND personnel. We do not sell Google Ads data or share advertising data with third parties for their own advertising or marketing.

Revoking authorisation

Authorisation can be revoked at any time through the Google Account security page under third-party connections or through Google Ads access and connected-app settings. COTLAND can also disable the integration and delete locally stored OAuth credentials. Revocation stops future API access.

Google API Services User Data Policy

Our use of Google user data follows the Google API Services User Data Policy, including Limited Use requirements. Questions may be sent to sales@cotlandfashions.com. Learn more about the tool at COTLAND Ads Management Tool.