INTERNATIONAL SHIPPING AND RETURNS

Which countries does COTLAND ship to?

COTLAND ships worldwide.

 

What are the international shipping costs and duties?

For all international orders from outside India, Orders are charged INR 2000 per kg (approx. USD 20).

Tax and duties: Please note that many countries charge varied import duties, customs charges and taxes on shipped items. All such additional charges are to be directly borne by the customer upon delivery. Hence, it is advisable to check your country’s taxes policies before placing an order with us because, once the order is placed, we do not offer returns or cancellations for international orders.
If the customer does not accept or does not pay any such customs charges for their international orders, under any circumstances, we shall not be liable for product

Timelines: As all our outfits are handcrafted, it takes us 5-7  working days from the date of order placement to dispatch domestic as well as international orders. There may be an extra 10-15 day delay in order dispatch due to volume orders during season time, festivals, and sometimes due to any unforeseen and avoidable circumstances such as political unrest, public curfews, containment zones, etc. In such cases, our team shall inform you about the delay via mail or call.

Receiving Order Guidelines: As we ship your orders via third-party shipment agencies, we want to ensure that the parcel reaches you intact and in good condition. Therefore, in case you receive a damaged, broken, or opened parcel, we request you to record a video and take images of the same and not accept the order. You can mail all the images and videos along with the order number so that we can use the same to resolve the issue for you at the earliest and settle claims with the shipment agency.

Can I return, exchange or cancel an international order?

Please note that international orders are not eligible for returns/cancellations or exchanges. For tracking please email us on sales@cotlandfashions.com

 

How long will it take for my order to reach me?

From the time of shipping – it will take about 10-12 days for your international order to reach you.

 

What payment methods does COTLAND allow for international shipping?

You can use all international credit cards and all major Mastercard, American Express, and Visa cards along with recognized payment gateways such as PayPal and PayU to make the payment for your international shipping orders.