SHIPPING POLICY

At COTLAND FASHION PVT. LTD., we are committed to providing you with a seamless and hassle-free shopping experience. Our policies and terms of use are meticulously crafted to ensure the ease of purchase and top-notch customer support. We kindly request you to review these policies thoroughly to make informed purchases.

DOMESTIC SHIPPING

1. Free Shipping Across India:

COTLAND FASHION offers FREE SHIPPING ACROSS INDIA for all orders, whether prepaid or cash on delivery (COD). We believe in making your shopping experience convenient and cost-effective.

2. Reliable Courier Partners:

We understand the significance of delivering your products promptly and securely. To achieve this, we have partnered with some of the most reputable Indian courier services, including Bluedart, Delhivery, DHL, Aramex, and more. These partnerships ensure the seamless and safe delivery of all your orders.

3. Receiving Order Guidelines:

As we entrust third-party shipment agencies with your orders, it is our utmost priority to ensure that your parcel reaches you in pristine condition. Therefore, if you receive a parcel that appears damaged, broken, or tampered with, we kindly request you to take the following steps:
- Record a video and capture images of the damaged parcel.
- Refrain from accepting the damaged parcel.
- Email all the images and videos, along with your order number, to [customer support email]. This will enable us to expedite the resolution process and collaborate with the shipment agency to settle any claims promptly.

4. Order Process:

Once you place an order on our website, our automated system initiates the order processing.
After processing, your outfit(s) move through a rigorous multi-level quality inspection process to ensure the highest standards of quality.
Your items are securely packaged and entrusted to our reliable delivery partners.
After dispatch, you will receive a unique tracking identity number via SMS on your registered mobile number and email. This tracking number allows you to monitor the status of your order delivery conveniently. You can track your order on the courier partner’s official website using the provided tracking number.